Sometimes companies can come up with policies that, while they look good on the surface, may cause their customers hassle beyond what is legally right. We have a story from Birmingham Life about a boy with possible cerebral palsy who was forced to show he could walk before getting on a ride at Legoland in the UK.
The five-year-old boy was visiting the theme park after undergoing four operations in a year. He has great difficulty walking and gets around with a wheelchair.
He wanted to go on the Ninjago ride, but the ride operator said that he couldn’t unless he could prove he could walk in case of an evacuation. He was able to make three steps holding his mother’s hand, but park officials told him to do it again.
They did manage to get on, but afterward her son said, “Why would they make a disabled person walk? It really hurt.” When they attempted to go on other rides, they were asked to prove the boy could walk again. Instead, they left.
The mother questioned the policy and discovered that 80% of the rides at the part are not accessible for disabled people. She believes that the rule is humiliating, especially since they make people do it in public which holds up the ride line.
A spokesperson apologized, but said that the rule is necessary for safety.